Numerify today announced an early access program for IT contact analytics. Numerify’s IT Contact Analytics solution enables IT service desk teams to deliver operational improvements and identify key drivers of contact volume, agent performance, and business impact. With the addition of IT contact analytics to Numerify’s suite of applications, business and IT leaders gain an unparalleled view of their organization’s IT operations.
Numerify today announced an expanded sales partnership in addition to their technology partnership with ServiceNow to embrace and extend ServiceNow’s Performance Analytics to deliver best-in-class analytics applications for IT organizations.
Numerify today announced the appointment of Roberto Ayala as Vice President of Worldwide Sales. In his new role, Ayala will drive the continued success of Numerify’s global partnerships and lead customer growth initiatives.