Numerify announced the conclusion of a strong fiscal year that included substantial customer additions and new product introductions. A pioneer of the IT Business Analytics (ITBA) market, Numerify leads the new segment with an expanded version of its flagship analytics suite. The application collects and mines data across IT services, assets, projects, contact center, human resources, and finance to give IT organizations visibility and forward-looking insights into their enterprise service operations.
Numerify today announced an early access program for IT contact analytics. Numerify’s IT Contact Analytics solution enables IT service desk teams to deliver operational improvements and identify key drivers of contact volume, agent performance, and business impact. With the addition of IT contact analytics to Numerify’s suite of applications, business and IT leaders gain an unparalleled view of their organization’s IT operations.
Numerify today announced an expanded sales partnership in addition to their technology partnership with ServiceNow to embrace and extend ServiceNow’s Performance Analytics to deliver best-in-class analytics applications for IT organizations.