As an IT operations leader, you need full visibility into every SLA, Assignment group, backlog and eﬃciencies of various processes. You need all the information brought together and exceptions highlighted so that you can investigate and take appropriate action. Whether it is analyzing your incident queuing algorithm or putting together a deck for your CIO, we have you covered with a range of targeted BI analyses.
You want your program to be successful and to deliver tangible value to your stakeholders. So, you want to focus on delivering new innovations, patches and updates to your application as rapidly as possible. Numerify’s Analytics can help you hone in your best and your worst practices in your service and support processes. Over time, you will show how your team has been continually driving down the backlog, while increasing SLAs, resolution rates and end customer satisfaction.
You want to create analyses, reports and dashboards without having to wait for multiple data sets to be integrated. With Numerify’s visual discovery tools on top of our highly curated data model, you can get access to hundreds of metrics and fields without having to wait for any data dumps. With a few clicks, you can go from a blank canvas to an amazing dashboard with fabulous visualizations.
"We are moving our IT services to a 100% cloud model. Numerify's cloud analytics gives us a deep understanding of both the nature of our IT incidents and the measurable quality of our service response. Further, it gives us the flexibility to answer new questions as they arise, allowing us to bring the power of analytics to drive service improvement that is continuous and long-lasting.”
"ServiceNow has allowed us to effectively operationalize our IT service and asset management processes. For SOX compliance reporting, Numerify allows us to correlate information from disparate systems automatically and provides management with key compliance metrics. Additionally, we gain the visibility into our incident, problem and service request volumes, and can monitor SLA performance of our managed services provider."
“As the leading provider of mission-critical, next-generation mobile networks to enterprise customers world-wide, Aruba Networks views the continual improvement and optimization of IT operations as essential to our success. Numerify provides our IT organization with a level of accountability and transparency previously unachievable. Most importantly, it gives us a single view across the entire IT landscape and the flexibility to develop meaningful insights that are important to our business.”