IT CONTACT ANALYTICS

Put Your Team Back on
the Same Page with

360-Degree Visibility

Your customers demand superior service from your
help desk. Numerify provides relevant insights to
every team member for department-wide transparency.

HIGHLIGHT THE RIGHT METRICS WITH
DASHBOARDS FOR EVERY LEVEL

FOR EXECUTIVES

Use bird’s-eye view dashboards to analyze
contact center data, pinpoint issues, and
maximize cost efficiency.

FOR MANAGERS

Monitor agent workloads across ticketing and call
volume to ensure resources align with demand.

FOR AGENTS

Review personal report cards and compare
performance across different values.

TIGHTEN SCHEDULING AND ESCALATIONS
PROCESSES FOR MAXIMUM EFFICIENCY

SCHEDULING

Identify staffing needs by understanding workload
distributions for specific issues.

ESCALATIONS

Analyze call trends to determine where additional
training and self-service functions can help
reduce incident escalations.

LET’S CHAT ABOUT HOW NUMERIFY
CAN HELP YOU