Burn Down the Backlog

Modern IT services are complex with multiple technology tiers, such as network, database, virtualization, and application. With each tier being supported by it’s own group of skilled specialists.

When a Service Desk acts as the single point of contact for all end user requests the workload on a given day is broad ranging – based on new Service rollouts, significant changes in service functionality or unplanned outages.

it service desk eliminates backlog