Your service desk is critical to IT perception, but resource limitations can hinder performance. Numerify ensures you preserve service efficiency, keep SLAs on track, and drive continual service improvements.
Once you know where activity originates, visual dashboards let you quickly assess
and rebalance agents assignments to match demand. Understand supply and
demand trends with open workload and backlog analyses, then adjust tasks across
teams, tiers, and locations.
Audit-trail analyses help you quickly identify process bottlenecks and track
re-assigned tasks by quantity and wait time. Use network diagrams to identify and
rank problematic reassignments between any origin and destination.
Using insightful charts, you can analyze SLAs and survey responses to measure
customer satisfaction. Correlate missed SLAs to identified bottlenecks so you can
focus on improvements to meet your commitments.