Operations

Pinpoint the cause of impactful outages to prevent future service disruptions.

Change

Discover the hidden factors that are slowing down your IT operations.

Service

Impress your customers with quality control for your service desk.

Deliver Superior Service and
Spread the IT Love

Your service desk is critical to IT perception, but resource limitations can hinder performance. Numerify ensures you preserve service efficiency, keep SLAs on track, and drive continual service improvements.

ADDRESS INCIDENT DEMAND
BEFORE DELAYS CAN HIT

Numerify gives you a bird’s-eye view of incidents by hour, weekday, group, and location.
Understand why incidents happen and where they come from, and use text analytics to pinpoint root cause
when data is lacking.

BIRD'S EYE VIEW
LOCATION
TEXT ANALYTICS

ALIGN YOUR RESOURCES
TO MEET SERVICE NEEDS

Once you know where activity originates, visual dashboards let you quickly assess
and rebalance agents assignments to match demand. Understand supply and
demand trends with open workload and backlog analyses, then adjust tasks across
teams, tiers, and locations.

Cardinal Health uses Numerify to analyze
service catalog incidents and discover which requests
employees have trouble finding.

UNCOVER NEW PERFORMANCE
OPPORTUNITIES WITH ANALYTICS

Audit-trail analyses help you quickly identify process bottlenecks and track
re-assigned tasks by quantity and wait time. Use network diagrams to identify and
rank problematic reassignments between any origin and destination.

MONITOR YOUR IMPACT
ON CUSTOMERS

Using insightful charts, you can analyze SLAs and survey responses to measure
customer satisfaction. Correlate missed SLAs to identified bottlenecks so you can
focus on improvements to meet your commitments.

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LET’S CHAT ABOUT HOW NUMERIFY
CAN HELP YOU