Missing SLAs, long lead times, reassignments, and other process inefficiencies can lead to a negative perception of IT, compliance issues, higher service costs, and lower innovation. Shift gears and leverage your data to holistically analyze critical services. Gain insight into incidents, problems, and change process health, and drill down to pinpoint bottlenecks and wasted work.
A comprehensive view of incidents by hour, weekday, group, and location exposes why incidents
happen and where they come from. Text analytics help pinpoint root cause when data is lacking.
Streamline Change Compliance & Approvals
Detailed breakdowns of change trends ensure you understand root cause and can prevent future incidents. Track compliance with change approval and blackout policies, and identify relevant communication and process issues.
Audit Failures to Drive Success Rates Higher
With purpose-built dashboards, you can analyze previous failures and identify future change collisions. Our visual analyses let you pinpoint the top configuration items responsible for failed and emergency changes.