Inconsistent SLA achievement, high support costs, and low CSAT scores can create substantial challenges. Prevent consequences such as escalating costs, a poor service experience, and business users frustrated with IT performance.
Align Your Resources to Meet Service Needs
Once you know where activity originates, quickly assess and rebalance task
assignments to match demand. Understand supply and demand trends with open workload and backlog analyses, then adjust tasks across teams, tiers, and locations.
Capture Authentic Metrics on Vendor Performance
Use your data to create the dialogue needed to hold your vendors accountable. Visualize service provider health, identify improper ticket handling, and quantify the financial impact on your total cost of service and SLAs.
Audit-trail analyses help you quickly identify process bottlenecks and track reassigned tasks by quantity and wait time.
Easily identify and rank problematic reassignments between any origin and destination to streamline your processes.