Total Open Work
Visually explore your Service Desk’s workload to identify performance issues and workload imbalances.
What you can expect
reporting hours saved
into Service Desk Performance
Old style reports are just a point in time snapshot of what the Service Desk is working on right now. With the Total Open Work dashboard you are not only able to see what your Service Desk is doing today, but you are also able to compare that to their past performance to fully understand your Service Desk efficiency.
To gain a true understanding of your Service Desk workload, it takes you significant time joining tables and extracting data. All that report creation work is automated and on demand with the Numerify application, saving you and your analysts hundreds of reporting hours which lets you get to the job of running an effective IT organization.
Improve Service Desk Effectiveness