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agile IT
Infographic: IT’s Path to Agile Transformation

We all know there is a direct relationship between digital transformation and an organization's survival. To enable that transformation, IT leaders must be have full visibility across the entire IT...

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Demystifying IT service providers and IT shared services
Demystifying IT Shared Services & Service Providers to Ensure Service Accountability

Recently I was reflecting on our solution overview on service accountability and thinking about what it means to be a service provider. ServiceNow® users may have observed how the company...

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IT contact analytics
Numerify IT Contact Analytics: The Inside Story

Yesterday, we launched the Early Access Program (EAP) for our IT Contact Analytics solution, a solution that was not requested but demanded by our large enterprise customers. Our ITCA product...

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IT Reporting retail
Tales from the Trenches: IT Reporting During Peak Retail Periods

This post was written by Numerify’s Director of Product Marketing to offer firsthand insight into the challenges many retailers face when relying on IT reporting during peak retail months. I...

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accelerating change with data
Accelerating Change With Data

After an epic trip back from Denver last month (Thanks United!) I had the privilege of sitting next to Timmy Duggan. He was polite enough to initiate a conversation and...

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IT service analytics from Numerify
Exciting Times at Numerify

ITSA 2.0 delivers new innovations to IT Business Analytics

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insights showcase
New Insights Showcase

Exciting news! In response to the lack of guidance on how to best use IT analytics to improve service delivery, we’ve launched the new Insights Showcase. It’s a collection of...

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IT reporting
Your IT Report Card

How do you communicate value in terms the business understands?

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