Amit Shah

IT visibility
Attaining IT Agility Requires Better Visibility

Now more than ever, digital transformation is linked with the very survival of organizations. On average, companies that have undergone digital transformation are 26 percent more profitable than their competitors...

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IT root cause analysis
Why Root Cause Analysis is an IT Must-Have

Suppose you drive over a pothole and your bumper comes off. You decide to use duct tape to reattach it. However, each time you go over a pothole or speed...

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system of record vs system of intelligence
How Does a System of Record Fit Into a System of Intelligence?

CIOs are one of the main drivers of bringing the power of analytics to power digital transformation of the business. But like the cobbler’s children who had no shoes, the...

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it operations analytics
How Does IT Operations Analytics Fit Into a System of Intelligence?

IT operations analytics, or ITOA, is sometimes confused with a System of Intelligence for IT since the benefits realized (like improved user experience) often sound similar. However, each can contribute...

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