Amit Shah

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How to Establish Accountability in ITSM to Succeed with Your Project Goals

What separates IT projects and initiatives that fail from the ones that succeed? Often, it comes down to accountability. IT teams that understand what they are accountable for and that...

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Establish Change Risk Metrics to Drive IT Agility

Risks in the production environment can have major consequences for  users and the bottom line. Change risk is a particularly egregious driver of production risk. Modern organizations are strongly invested...

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How to Start Analyzing Your IT Process Data Today
How to Start Analyzing Your IT Process Data Today

The thought of transitioning to a data-centered culture, where all of your IT process data is consistently analyzed and used for decision making, can feel overwhelming. You may think that...

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How Success Should Be Defined for an IT Department in an Organization
How Success Should Be Defined for an IT Department in an Organization

Defining success for an IT department based on meeting goals and Key Performance Indicators (KPIs) can lead to steadier, more measurable long-term improvement for the entire organization. KPIs also allow...

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IT Business Analytics – Build or Buy?

Whether the decisions IT leaders make concern revenue, costs, team productivity, devops, future risk, or just day-to-day service management, having data at their fingertips is key to optimizing those choices....

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Agile vs ITIL: Getting the Best of Both - Numerify
Agile Versus ITIL: How IT Service Teams Can Avail the Best of Both

Agile and ITIL are two popular IT methodologies that have, at separate times, gained traction as a response to dissatisfaction with the “old way” of doing business. At a glance,...

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Automating Reporting of IT Service Workflows
Unleash your IT data analysts; Automate to cut data prep time by 96%

The old adage, “You can’t fix what you don’t know is broken,” has never been truer. Companies looking to improve efficiencies and address recurring challenges must be able to see...

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3 Ways to Improve Your Service Provider Relationships and Save $1.2M

If you’re like most IT teams, about 10% of your budget is out of your hands. That’s the portion devoted to outsourcing.   The solution to getting the most out...

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IT visibility
Attaining IT Agility Requires Better Visibility

Now more than ever, digital transformation is linked with the very survival of organizations. On average, companies that have undergone digital transformation are 26 percent more profitable than their competitors...

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IT root cause analysis
Why Root Cause Analysis is an IT Must-Have

Suppose you drive over a pothole and your bumper comes off. You decide to use duct tape to reattach it. However, each time you go over a pothole or speed...

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