Amit Shah

IT-Business-Analytics-Build-or-Buy
IT Business Analytics – Build or Buy?

Whether the decisions IT leaders make concern revenue, costs, team productivity, devops, future risk, or just day-to-day service management, having data at their fingertips is key to optimizing those choices....

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Agile vs ITIL: Getting the Best of Both - Numerify
Agile Versus ITIL: How IT Service Teams Can Avail the Best of Both

Agile and ITIL are two popular IT methodologies that have, at separate times, gained traction as a response to dissatisfaction with the “old way” of doing business. At a glance,...

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Automating Reporting of IT Service Workflows
Unleash your IT data analysts; Automate to cut data prep time by 96%

The old adage, “You can’t fix what you don’t know is broken,” has never been truer. Companies looking to improve efficiencies and address recurring challenges must be able to see...

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3 Ways to Improve Your Service Provider Relationships and Save $1.2M

If you’re like most IT teams, about 10% of your budget is out of your hands. That’s the portion devoted to outsourcing.   The solution to getting the most out...

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IT visibility
Attaining IT Agility Requires Better Visibility

Now more than ever, digital transformation is linked with the very survival of organizations. On average, companies that have undergone digital transformation are 26 percent more profitable than their competitors...

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IT root cause analysis
Why Root Cause Analysis is an IT Must-Have

Suppose you drive over a pothole and your bumper comes off. You decide to use duct tape to reattach it. However, each time you go over a pothole or speed...

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system of record vs system of intelligence
How Does a System of Record Fit Into a System of Intelligence?

CIOs are one of the main drivers of bringing the power of analytics to power digital transformation of the business. But like the cobbler’s children who had no shoes, the...

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it operations analytics
How Does IT Operations Analytics Fit Into a System of Intelligence?

IT operations analytics, or ITOA, is sometimes confused with a System of Intelligence for IT since the benefits realized (like improved user experience) often sound similar. However, each can contribute...

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