Erik George

updating change prcoesses
How to Effectively Manage Change (No Leap of Faith Necessary)

As the saying goes, “Nobody likes change.” Nowhere is that more true than in IT service management, where making a simple change can seem like jumping off of a cliff....

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measure staff workloads
3 Ways to Measure Staff Workloads More Effectively with ITSM Analytics

Your organization uses ServiceNow® to assign tasks to your staff, and the application does a fairly good job of delegating activities. But over time you may find that some staff...

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