The Numerify Blog
- August 18, 2020
ITSM: More Important Than Ever in a Volatile World
We live in an ever-changing world that requires both people and businesses to be agile…
Read more - August 06, 2020
ITSM vs ITIL: Do All ITSM Organizations Need ITIL?
ITIL and ITSM are two information technology (IT) industry terms that are often used in…
Read more - July 16, 2020
AI and ITSM: How Artificial Intelligence Is Transforming IT Service Management
For all the technology they directly handle and help fix, the IT service desk is…
Read more - July 07, 2020
Want to Enable ITIL Continual Service Improvements? Here’s Why It’s More Important Than Ever to Have an Analytics Driven Process
Given the current global business climate, much of the world has been forced to rely…
Read more - June 12, 2020
Using IT Analytics to Make Business Services More Resilient
High velocity IT environments have the central goal of enabling businesses to deliver more value,…
Read more - May 28, 2020
Proactively Improve Customer Satisfaction by Visualizing IT Service Data
Delivering Proactive IT Services: Part III While the global pandemic is forcing everyone to quarantine…
Read more - May 20, 2020
Data Sources That Can Measure and Improve IT Service Satisfaction During a Crisis
Delivering Proactive IT Services: Part II When business relationships are being strained by a global…
Read more - May 12, 2020
Measuring IT Service Satisfaction When Your Reputation Is on the Line
Delivering Proactive IT Services: Part I Many IT organizations feel out of control of their…
Read more - April 24, 2020
5 Ways to Use NLP for Smarter Incident Management During a Crisis
This is the second of a two-part series on this topic. Part 1 introduces Natural…
Read more - April 23, 2020
IT Operations Metrics That Can Predict a Looming Major Incident
Your teams have spent years building your organization’s networked systems and connected applications. Now they’re…
Read more - April 16, 2020
What Is AIOps, and Why You Need It Now, More Than Ever
By deriving insights with AI-backed analytics and automating tasks, AIOps promises greater efficiency and productivity for IT organizations, freeing up resources to provide additional value to the enterprises they serve.
Read more - April 09, 2020
Keep your responders productive in a crisis: reduce $2M worth of unnecessary incidents
If you’re like most of our customers, you’re probably trying to adapt your incident management…
Read more - December 09, 2019
Using AI to shift from reactive to proactive major incident management
What Predicting Tornadoes and Major IT Incidents Have in Common When the weather turns bad,…
Read more - November 26, 2019
How to Prioritize IT Problems for Maximum Impact
Prioritizing which problems to tackle depends on your organizational objectives. For example, businesses worried about…
Read more - November 25, 2019
Visualize the Lifecycle of Your Tickets to Identify IT Process Inefficiencies
Sometimes it pays to sweat the small stuff. Organizations predominantly use IT business analytics to…
Read more - September 30, 2019
IT Service Delivery Friction: Defining It, Identifying It, and Eliminating It
When friction develops between processes or IT teams, it can slam on the brakes for…
Read more - August 06, 2019
Agile Versus ITIL: How IT Service Teams Can Avail the Best of Both
Agile and ITIL are two popular IT methodologies that have, at separate times, gained traction…
Read more - July 02, 2019
Why Smart Incident Management Needs NLP (Part 1)
Better incident management is a critical area of focus for all IT organizations given the…
Read more - June 10, 2019
3 Ways to Improve Your IT Service Provider Relationships and Save $1.2M
If you’re like most IT teams, about 10% of your budget is out of your…
Read more - April 11, 2019
The Business Case for IT Analytics: The best-kept secret (no more)
Earlier today, we issued a press release announcing the results of a Total Economic Impact™…
Read more - February 25, 2019
My Journey to Numerify
Background Hello, my name is Ben Sapp and I want to share a bit about…
Read more - January 03, 2019
Numerify’s Top 5 Best Practices For Incident Reduction
Are your employees bogged down by the sheer volume of tickets being logged every day?…
Read more - December 13, 2018
Let IT Initiatives be The Driver of CMDB Health Projects
The CMDB is Dead! IT operations gurus and service delivery pundits have regularly predicted the…
Read more - October 02, 2018
How to Use Analytics to Drive Win-Win Relationships with your IT Service Providers
IT’s role in the enterprise is growing — as is its budget and a pressure…
Read more - July 26, 2018
Root Cause Analysis: What it is and Why it’s an IT Must-Have
Suppose you drive over a pothole and your bumper comes off. You decide to use…
Read more - July 10, 2018
Proactive Analytics for IT: Reactive Operational Metrics Just Aren’t Enough
Many IT departments find themselves constantly putting out fires, reacting to problems on a day-to-day…
Read more - July 03, 2018
Application Health: Developing a Shared View Across Your IT Teams
Getting various stakeholders in an enterprise to agree on whether an application is healthy and…
Read more - June 14, 2018
Smart IT: What We Can Learn From These 2018 IT Outages
The year’s not yet half over but dozens of major companies (and possibly many more)…
Read more - April 26, 2018
Infographic: IT’s Path to Agile Transformation
We all know there is a direct relationship between digital transformation and an organization’s survival….
Read more - May 24, 2017
Here’s How IT Leaders Are Solving Their Top 3 Vendor Accountability Challenges
Has vendor accountability morphed into a beast your IT organization can’t seem to tame? If…
Read more - February 22, 2017
What I Heard at Pink17: Which Comes First, Data or Analytics?
I just returned from Pink17 in Vegas, which was yet another hectic but successful event…
Read more - January 25, 2017
4 Surprising Stats About Service Desk Health
We’re nearly a month into 2017, and with any luck your new year’s fitness resolutions…
Read more - December 07, 2016
Retail’s Unsung Hero During Peak Periods
With peak season in full swing, retailers are facing long lines of frantic shoppers, websites…
Read more - November 30, 2016
Numerify IT Contact Analytics: The Inside Story
Yesterday, we launched the Early Access Program (EAP) for our IT Contact Analytics solution, a…
Read more - November 16, 2016
Tales from the Trenches: IT Reporting During Peak Retail Periods
This post was written by Numerify’s Director of Product Marketing to offer firsthand insight into…
Read more - October 26, 2016
4 Moves to Help Managers Conquer High Service Desk Demand
Mastering your IT team’s service desk demand feels like playing a painfully long and complex…
Read more - August 03, 2016
6 Ways Analytics Will Take Your IT Service Data to the Next Level
IT organizations are under increasing pressure to improve their service delivery to both internal and…
Read more - July 06, 2016
3 Ways to Measure Staff Workloads More Effectively with ITSM Analytics
Your organization uses ServiceNow® to assign tasks to your staff, and the application does a…
Read more - October 02, 2015
Mature Your IT Operational Processes with Ticket Assignment Analysis
“Automation” is the key enabler for any process, including IT operational processes, for traversing the…
Read more - September 10, 2015
How to Enhance the Value of Your IT Services
If we ask an IT Manager about how good their CSAT is looking, we are…
Read more - February 11, 2015
Exciting Times at Numerify
ITSA 2.0 delivers new innovations to IT Business Analytics
Read more - January 19, 2015
New Insights Showcase
Exciting news! In response to the lack of guidance on how to best use IT…
Read more - December 16, 2014
Service Desks Managers Can Kanban
Kanban is a Japanese word for “signboards”. Toyota conceptualized Kanban and was also the first…
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