The Numerify Blog
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September 30, 2019
IT Service Delivery Friction: Defining It, Identifying It, and Eliminating It
When friction develops between processes or IT teams, it can slam on the brakes for…
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August 06, 2019
Agile Versus ITIL: How IT Service Teams Can Avail the Best of Both
Agile and ITIL are two popular IT methodologies that have, at separate times, gained traction…
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July 30, 2019
The $2 Million IT Problem You Can’t Ignore
What does it cost IT organizations when they do nothing to reduce the number of…
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July 23, 2019
5 Ways to Apply NLP to Smart Incident Management (Part 2)
This is the second of a two-part series on this topic. Part 1 introduces Natural…
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July 02, 2019
Why Smart Incident Management Needs NLP (Part 1)
Better Incident Management is a critical area of focus for all IT organizations given the…
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June 10, 2019
3 Ways to Improve Your Service Provider Relationships and Save $1.2M
If you’re like most IT teams, about 10% of your budget is out of your…
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April 11, 2019
The Business Case for IT Analytics: The best-kept secret (no more)
Earlier today, we issued a press release announcing the results of a Total Economic Impact™…
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February 25, 2019
My Journey to Numerify
Background Hello, my name is Ben Sapp and I want to share a bit about…
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January 03, 2019
Numerify’s Top 5 Best Practices For Incident Reduction
Are your employees bogged down by the sheer volume of tickets being logged every day?…
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December 13, 2018
Let IT Initiatives be The Driver of CMDB Health Projects
The CMDB is Dead! IT Operations gurus and Service Delivery pundits have regularly predicted the…
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October 02, 2018
Using Analytics to Drive Win-Win Relationships with your IT Service Providers
IT’s role in the enterprise is growing — as is its budget and a pressure…
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July 26, 2018
Why Root Cause Analysis is an IT Must-Have
Suppose you drive over a pothole and your bumper comes off. You decide to use…
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July 10, 2018
Proactive Analytics for IT: Reactive Operational Metrics Just Aren’t Enough
Many IT departments find themselves constantly putting out fires, reacting to problems on a day-to-day…
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July 03, 2018
Application Health: Coalescing Around a Common Shared View Across Stakeholders
Getting various stakeholders in an enterprise to agree on whether an application is healthy and…
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June 14, 2018
Smart IT: What We Can Learn From These 2018 IT Outages
The year’s not yet half over but dozens of major companies (and possibly many more)…
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April 26, 2018
Infographic: IT’s Path to Agile Transformation
We all know there is a direct relationship between digital transformation and an organization’s survival….
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May 24, 2017
Here’s How IT Leaders Are Solving Their Top 3 Vendor Accountability Challenges
Has vendor accountability morphed into a beast your IT organization can’t seem to tame? If…
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February 22, 2017
What I Heard at Pink17: Which Comes First, Data or Analytics?
I just returned from Pink17 in Vegas, which was yet another hectic but successful event…
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January 25, 2017
4 Surprising Stats About Service Desk Health
We’re nearly a month into 2017, and with any luck your new year’s fitness resolutions…
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December 07, 2016
Retail’s Unsung Hero During Peak Periods
With peak season in full swing, retailers are facing long lines of frantic shoppers, websites…
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November 30, 2016
Numerify IT Contact Analytics: The Inside Story
Yesterday, we launched the Early Access Program (EAP) for our IT Contact Analytics solution, a…
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November 16, 2016
Tales from the Trenches: IT Reporting During Peak Retail Periods
This post was written by Numerify’s Director of Product Marketing to offer firsthand insight into…
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October 26, 2016
4 Moves to Help Managers Conquer High Service Desk Demand
Mastering your IT team’s service desk demand feels like playing a painfully long and complex…
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August 03, 2016
6 Ways Analytics Will Take Your IT Service Data to the Next Level
IT organizations are under increasing pressure to improve their service delivery to both internal and…
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July 06, 2016
3 Ways to Measure Staff Workloads More Effectively with ITSM Analytics
Your organization uses ServiceNow® to assign tasks to your staff, and the application does a…
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October 02, 2015
Mature Your IT Operational Processes with Ticket Assignment Analysis
“Automation” is the key enabler for any process, including IT operational processes, for traversing the…
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September 10, 2015
How to Enhance the Value of Your IT Services
If we ask an IT Manager about how good their CSAT is looking, we are…
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February 11, 2015
Exciting Times at Numerify
ITSA 2.0 delivers new innovations to IT Business Analytics
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January 19, 2015
New Insights Showcase
Exciting news! In response to the lack of guidance on how to best use IT…
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December 16, 2014
Service Desks Managers Can Kanban
Kanban is a Japanese word for “signboards”. Toyota conceptualized Kanban and was also the first…
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