The Numerify Blog
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October 22, 2019
The Right Way to Establish ITSM Accountability
Making specific leaders or teams responsible for particular ITSM metrics bridges the gap between understanding…
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October 15, 2019
Establish Change Risk Metrics to Drive IT Agility
Risks in the production environment can have major consequences for users and the bottom line….
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October 08, 2019
How to Start Analyzing Your IT Process Data Today
The thought of transitioning to a data-centered culture, where all of your IT process data…
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September 30, 2019
IT Service Delivery Friction: Defining It, Identifying It, and Eliminating It
When friction develops between processes or IT teams, it can slam on the brakes for…
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September 09, 2019
How Success Should Be Defined for an IT Department in an Organization
Defining success for an IT department based on meeting goals and Key Performance Indicators (KPIs)…
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August 19, 2019
Design Principles for Packaged Machine Learning Solutions
One of the biggest advantages IT leaders gain by working with an AI-powered IT Business…
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August 13, 2019
IT Business Analytics – Build or Buy?
Whether the decisions IT leaders make concern revenue, costs, team productivity, devops, future risk, or…
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August 06, 2019
Agile Versus ITIL: How IT Service Teams Can Avail the Best of Both
Agile and ITIL are two popular IT methodologies that have, at separate times, gained traction…
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July 30, 2019
The $2 Million IT Problem You Can’t Ignore
What does it cost IT organizations when they do nothing to reduce the number of…
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July 23, 2019
5 Ways to Apply NLP to Smart Incident Management (Part 2)
This is the second of a two-part series on this topic. Part 1 introduces Natural…
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July 02, 2019
Why Smart Incident Management Needs NLP (Part 1)
Better Incident Management is a critical area of focus for all IT organizations given the…
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June 10, 2019
3 Ways to Improve Your Service Provider Relationships and Save $1.2M
If you’re like most IT teams, about 10% of your budget is out of your…
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April 11, 2019
The Business Case for IT Analytics: The best-kept secret (no more)
Earlier today, we issued a press release announcing the results of a Total Economic Impact™…
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February 25, 2019
My Journey to Numerify
Background Hello, my name is Ben Sapp and I want to share a bit about…
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January 03, 2019
Numerify’s Top 5 Best Practices For Incident Reduction
Are your employees bogged down by the sheer volume of tickets being logged every day?…
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December 13, 2018
Let IT Initiatives be The Driver of CMDB Health Projects
The CMDB is Dead! IT Operations gurus and Service Delivery pundits have regularly predicted the…
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December 11, 2018
Attaining IT Agility Requires Better Visibility
Now more than ever, digital transformation is linked with the very survival of organizations. On…
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October 02, 2018
Using Analytics to Drive Win-Win Relationships with your IT Service Providers
IT’s role in the enterprise is growing — as is its budget and a pressure…
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July 26, 2018
Why Root Cause Analysis is an IT Must-Have
Suppose you drive over a pothole and your bumper comes off. You decide to use…
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July 23, 2018
A Framework for Optimizing the Health of Your Application Portfolio
To remain competitive in these technologically disruptive times, enterprises must transform themselves digitally. As coined…
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July 10, 2018
Proactive Analytics for IT: Reactive Operational Metrics Just Aren’t Enough
Many IT departments find themselves constantly putting out fires, reacting to problems on a day-to-day…
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July 03, 2018
Application Health: Coalescing Around a Common Shared View Across Stakeholders
Getting various stakeholders in an enterprise to agree on whether an application is healthy and…
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June 14, 2018
Smart IT: What We Can Learn From These 2018 IT Outages
The year’s not yet half over but dozens of major companies (and possibly many more)…
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May 30, 2018
How Does a System of Record Fit Into a System of Intelligence?
CIOs are one of the main drivers of bringing the power of analytics to power…
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May 23, 2018
How Does IT Operations Analytics Fit Into a System of Intelligence?
IT operations analytics, or ITOA, is sometimes confused with a System of Intelligence for IT…
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April 26, 2018
Infographic: IT’s Path to Agile Transformation
We all know there is a direct relationship between digital transformation and an organization’s survival….
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February 22, 2018
Mastering Change with Machine Learning
Change success is a critical concern for IT leaders, because both the frequency of changes…
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January 24, 2018
Communication and Collaboration Drives Innovation in the IT Workplace
Over the past few years, I have had the opportunity to volunteer with local elementary…
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October 19, 2017
Navigating IT Complexity: How to Move Your Organization in the Right Direction
What’s the first thing that comes to mind when you think of IT? If you…
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January 11, 2017
IT Operations Challenges I Encountered Working on a Consumer-Facing Team
A few years back, I worked at a global retailer in Tech Operations management supporting…
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November 30, 2016
Numerify IT Contact Analytics: The Inside Story
Yesterday, we launched the Early Access Program (EAP) for our IT Contact Analytics solution, a…
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November 16, 2016
Tales from the Trenches: IT Reporting During Peak Retail Periods
This post was written by Numerify’s Director of Product Marketing to offer firsthand insight into…
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November 09, 2016
Behind the Scenes: IT’s Hidden (But Significant) Role in Retail
At a play, spectators see only practiced actors and rehearsed scenes — the work that…
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October 12, 2016
Help Your Change Velocity Take Flight with Analytics
After my last blog discussing how analytics can help manage risks while driving successful changes,…
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September 28, 2016
Change Is in the Air: Driving Innovation with Change Management
We recently held a webinar about change management, which happened to fall on the first…
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August 03, 2016
6 Ways Analytics Will Take Your IT Service Data to the Next Level
IT organizations are under increasing pressure to improve their service delivery to both internal and…
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July 06, 2016
3 Ways to Measure Staff Workloads More Effectively with ITSM Analytics
Your organization uses ServiceNow® to assign tasks to your staff, and the application does a…
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October 02, 2015
Mature Your IT Operational Processes with Ticket Assignment Analysis
“Automation” is the key enabler for any process, including IT operational processes, for traversing the…
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