The Numerify Blog
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March 17, 2020
Adding Agility to the Change Management Process
The use of IT business analytics can enable change advisory boards (CABs) and IT operations teams to be more agile. Change management processes can be improved by insights derived from historical data sourced across all key systems of record.
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February 04, 2020
How to Make Decisions to Mitigate Change Risk (Part 4)
Once risks in the production environment are identified, an organization must be capable of making…
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January 28, 2020
How IT Operations Can Anticipate Change-Related Risks (Part 3)
Using data generated from key systems of record and analyzed using a System of Intelligence,…
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January 21, 2020
Evaluating the Data You Are Using to Manage Production Risk (Part 2)
Using the right IT analytics techniques reveals which risks are present, how likely they are…
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January 15, 2020
What Kinds of Data Should You Be Using to Reduce IT Operations Risk (Part 1)
Changes to the production environment can precipitate major incidents, disrupting critical business services. In fact,…
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December 09, 2019
Using AI to shift from reactive to proactive major incident management
What Predicting Tornadoes and Major IT Incidents Have in Common When the weather turns bad,…
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November 26, 2019
How to Prioritize IT Problems for Maximum Impact
Prioritizing which problems to tackle depends on your organizational objectives. For example, businesses worried about…
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November 25, 2019
Visualize the Lifecycle of Your Tickets to Identify IT Process Inefficiencies
Sometimes it pays to sweat the small stuff. Organizations predominantly use IT business analytics to…
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October 22, 2019
The Right Way to Establish ITSM Accountability
Making specific leaders or teams responsible for particular ITSM metrics bridges the gap between understanding…
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October 15, 2019
Establish Change Risk Metrics to Drive IT Agility
Risks in the production environment can have major consequences for users and the bottom line….
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October 08, 2019
How to Start Analyzing Your IT Process Data Today
The thought of transitioning to a data-centered culture, where all of your IT process data…
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September 30, 2019
IT Service Delivery Friction: Defining It, Identifying It, and Eliminating It
When friction develops between processes or IT teams, it can slam on the brakes for…
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September 09, 2019
How Success Should Be Defined for an IT Department in an Organization
Defining success for an IT department based on meeting goals and Key Performance Indicators (KPIs)…
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August 19, 2019
Design Principles for Packaged Machine Learning Solutions
One of the biggest advantages IT leaders gain by working with an AI-powered IT Business…
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August 13, 2019
IT Business Analytics – Build or Buy?
Whether the decisions IT leaders make concern revenue, costs, team productivity, devops, future risk, or…
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August 06, 2019
Agile Versus ITIL: How IT Service Teams Can Avail the Best of Both
Agile and ITIL are two popular IT methodologies that have, at separate times, gained traction…
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July 30, 2019
The $2 Million IT Problem You Can’t Ignore
What does it cost IT organizations when they do nothing to reduce the number of…
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July 23, 2019
5 Ways to Apply NLP to Smart Incident Management (Part 2)
This is the second of a two-part series on this topic. Part 1 introduces Natural…
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July 02, 2019
Why Smart Incident Management Needs NLP (Part 1)
Better Incident Management is a critical area of focus for all IT organizations given the…
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June 10, 2019
3 Ways to Improve Your Service Provider Relationships and Save $1.2M
If you’re like most IT teams, about 10% of your budget is out of your…
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April 11, 2019
The Business Case for IT Analytics: The best-kept secret (no more)
Earlier today, we issued a press release announcing the results of a Total Economic Impact™…
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February 25, 2019
My Journey to Numerify
Background Hello, my name is Ben Sapp and I want to share a bit about…
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January 03, 2019
Numerify’s Top 5 Best Practices For Incident Reduction
Are your employees bogged down by the sheer volume of tickets being logged every day?…
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December 13, 2018
Let IT Initiatives be The Driver of CMDB Health Projects
The CMDB is Dead! IT Operations gurus and Service Delivery pundits have regularly predicted the…
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December 11, 2018
Attaining IT Agility Requires Better Visibility
Now more than ever, digital transformation is linked with the very survival of organizations. On…
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October 02, 2018
How to Use Analytics to Drive Win-Win Relationships with your IT Service Providers
IT’s role in the enterprise is growing — as is its budget and a pressure…
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July 26, 2018
Why Root Cause Analysis is an IT Must-Have
Suppose you drive over a pothole and your bumper comes off. You decide to use…
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July 23, 2018
A Framework for Optimizing the Health of Your Application Portfolio
To remain competitive in these technologically disruptive times, enterprises must transform themselves digitally. As coined…
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July 10, 2018
Proactive Analytics for IT: Reactive Operational Metrics Just Aren’t Enough
Many IT departments find themselves constantly putting out fires, reacting to problems on a day-to-day…
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July 03, 2018
Application Health: Coalescing Around a Common Shared View Across Stakeholders
Getting various stakeholders in an enterprise to agree on whether an application is healthy and…
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June 14, 2018
Smart IT: What We Can Learn From These 2018 IT Outages
The year’s not yet half over but dozens of major companies (and possibly many more)…
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May 30, 2018
How Does a System of Record Fit Into a System of Intelligence?
CIOs are one of the main drivers of bringing the power of analytics to power…
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May 23, 2018
How Does IT Operations Analytics Fit Into a System of Intelligence?
IT operations analytics, or ITOA, is sometimes confused with a System of Intelligence for IT…
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April 26, 2018
Infographic: IT’s Path to Agile Transformation
We all know there is a direct relationship between digital transformation and an organization’s survival….
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February 22, 2018
Mastering Change with Machine Learning
Change success is a critical concern for IT leaders, because both the frequency of changes…
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January 24, 2018
Communication and Collaboration Drives Innovation in the IT Workplace
Over the past few years, I have had the opportunity to volunteer with local elementary…
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October 19, 2017
Navigating IT Complexity: How to Move Your Organization in the Right Direction
What’s the first thing that comes to mind when you think of IT? If you…
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January 11, 2017
IT Operations Challenges I Encountered Working on a Consumer-Facing Team
A few years back, I worked at a global retailer in Tech Operations management supporting…
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November 30, 2016
Numerify IT Contact Analytics: The Inside Story
Yesterday, we launched the Early Access Program (EAP) for our IT Contact Analytics solution, a…
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November 16, 2016
Tales from the Trenches: IT Reporting During Peak Retail Periods
This post was written by Numerify’s Director of Product Marketing to offer firsthand insight into…
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November 09, 2016
Behind the Scenes: IT’s Hidden (But Significant) Role in Retail
At a play, spectators see only practiced actors and rehearsed scenes — the work that…
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October 12, 2016
Help Your Change Velocity Take Flight with Analytics
After my last blog discussing how analytics can help manage risks while driving successful changes,…
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September 28, 2016
Driving IT Innovation with a Change Management Strategy
We recently held a webinar about change management innovation, which happened to fall on the…
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August 03, 2016
6 Ways Analytics Will Take Your IT Service Data to the Next Level
IT organizations are under increasing pressure to improve their service delivery to both internal and…
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July 06, 2016
3 Ways to Measure Staff Workloads More Effectively with ITSM Analytics
Your organization uses ServiceNow® to assign tasks to your staff, and the application does a…
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October 02, 2015
Mature Your IT Operational Processes with Ticket Assignment Analysis
“Automation” is the key enabler for any process, including IT operational processes, for traversing the…
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