Why Your Organization Needs Proactive IT Analytics
Many IT departments find themselves constantly putting out fires – reacting to problems on a day-to-day basis. However, tending to issues as they arise often swallows valuable time and resources.
That’s where proactive analytics come into play. By getting more holistic and predictive insights into your IT environments, you can anticipate future issues with people, process, and technology so you can avoid blind spots and better serve your customers.
What Is Reactive IT Reporting?
Reactive IT reporting can be defined as reporting that is based on Key Performance Indicators (KPIs) without the ability to dig deeper, and follow-up questions take a long time to answer because they require pulling data together from one or more source systems. The result of this long lead time to answer follow up questions is that needed changes are delayed for potentially weeks or months.
With reactive IT reporting, goals are often set every month, quarter or year, and the organization has to wait to see if set goals are met. This often results in too much attention and too many resources being dedicated to goals that end up being unimportant.
What’s more, the data collected in reactive reports is used to simply determine if a goal was met. It doesn’t tell a story of how a goal was or wasn’t met, and what steps could have been taken to address issues as they appeared.
With reactive IT reporting, only 57% of critical IT issues are detected and addressed before they impact the business. Questions may take weeks to answer, and issues don’t surface until the end of the reporting period. Because of this delay, IT departments may be bogged down fixing repetitive issues instead of providing services that help meet business objectives.
Why Proactive Analytics Give IT Teams More Control Over Outcomes
Proactive IT analytics allow your department and the company as a whole to take charge of your destiny, rather than playing clean-up/catch-up with metrics reports. There are four main ways proactive analytics improves the IT department’s effectiveness and drives success for the organization as a whole:
- Visibility: Understanding what’s going on within your business, such as the workload of each of your team members, and identifying problems as they arise.
- Investigation: Looking into which problems are occurring in your business and why. For example, how do escalations and reassignments lead to process inefficiencies?
- Correlation: Finding the root causes across processes and discovering hidden relationships, such as how outages may be directly or indirectly tied to changes and configuration items.
- Prediction: Prescribing actions and preventing problems – such as changes that are likely to cause issues in production – before they occur.
Consider a Complete IT Business Analytics Solution
The right proactive IT analytics solution gathers data from multiple sources across the IT estate spanning planning, development, and operations. It should report on key metrics and track ongoing trends. Most importantly, it should provide the ability to answer questions and predict what’s coming.
Optimizing Change Management in a Volatile Environment
Digital systems have never been more critical or central to your business than in today’s…
Keep Your Distributed Workforce Productive with Proactive IT Service & Change Management
While businesses across the globe wrestle with unprecedented volatility, stakeholders expect IT leaders to sustain…
How Has ITIL 4 Evolved Change Management? And How Can AI-powered Analytics Propel Its Objectives?
ITIL Change Management best practices have been heavily revised in the ITIL 4 rerelease. Rather…