pilgrimage to insight
Pilgrimage to Insight

This Sunday, Numerify heads to Vegas for our third year sponsoring the Pink Elephant IT Service Management conference. Browsing the Pink website, one discovers an agenda filled with a daunting...

Continue Reading
new year data predictions
3 Data Analytics Predictions for the IT Industry in 2017

The time has come: we’ve eagerly counted backwards from ten to one, clinked champagne glasses to usher in January 1st, and placed all of our hopes and dreams on the...

Continue Reading
it analytics myths
Debunking 4 Common Myths About Analytics for IT

If you’ve paid any heed to the bucketful of craziness that is the American presidential election, you know that falsehoods and misconceptions are being flung every which way. And though...

Continue Reading
common data fails
3 Common Data Pitfalls That Thwart IT’s Success — And How to Solve Them

Data is king — you’ve probably heard the phrase ad nauseam. Even if your IT organization acknowledges its significance, what matters is how your team puts that data to use....

Continue Reading
Real-Time IT Reporting vs Real Analytics
Real-Time IT Reporting vs Real Analytics: Two Speeds to Drive Your Business

There’s a lot of hype around the notion of "real time analytics" and, as a result, a lot of confusion around the concepts of real-time IT reporting and real analytics....

Continue Reading
dig into kpis
Dig Deeper into KPIs to Move Beyond ‘What’ and Answer ‘Why’

Basic KPIs like tickets opened and closed provide the visibility you need into the IT organization’s performance by day, week, and month. Yet to improve your KPIs, you need the...

Continue Reading
new servicenow analytics
6 Ways Analytics Will Take Your IT Service Data to the Next Level

IT organizations are under increasing pressure to improve their service delivery to both internal and external customers. Fortunately, ServiceNow® provides the operational information needed to streamline and automate your processes....

Continue Reading
measure staff workloads
3 Ways to Measure Staff Workloads More Effectively with ITSM Analytics

Your organization uses ServiceNow® to assign tasks to your staff, and the application does a fairly good job of delegating activities. But over time you may find that some staff...

Continue Reading
navigate the maze of IT with analytics
Navigating the Maze of IT with Analytics

Perhaps no single word better describes IT today than the word “complex.” In a recent survey conducted by Ipswitch, 66% of more than 1,300 IT professionals worldwide agreed that the...

Continue Reading
ServiceNow® and real time analytics such as root cause analysis tools
A Complete Picture: Combining ServiceNow® with Real-Time Analytics Tools

Like any other business unit, IT organizations can benefit from reporting and real-time analytics. Unfortunately, those depending solely on an IT service management system like ServiceNow® to generate reports have...

Continue Reading