cmdb, Configuration Management Database
Let IT Initiatives be The Driver of CMDB Health Projects

IT Operations gurus and Service Delivery pundits have regularly predicted the demise of the Configuration Management Database (CMDB) over the last 15 years. They had rightful reasons to think so....

Continue Reading
Preventing IT outages with Smart IT
Smart IT: What We Can Learn From These 2018 IT Outages

The year's not yet half over but dozens of major companies (and possibly many more) have already experienced serious IT outages. Some, including those at TSB Bank, Woolworths, and NHS...

Continue Reading
system of record vs system of intelligence
How Does a System of Record Fit Into a System of Intelligence?

CIOs are one of the main drivers of bringing the power of analytics to power digital transformation of the business. But like the cobbler’s children who had no shoes, the...

Continue Reading
it operations analytics
How Does IT Operations Analytics Fit Into a System of Intelligence?

IT operations analytics, or ITOA, is sometimes confused with a System of Intelligence for IT since the benefits realized (like improved user experience) often sound similar. However, each can contribute...

Continue Reading
numerify orange shoes
What I Heard at Pink17: Which Comes First, Data or Analytics?

I just returned from Pink17 in Vegas, which was yet another hectic but successful event for the Numerify team. The turnout included some big exhibitors: Atlassian was there with their...

Continue Reading
state of data security
The State of Data Security in 2017: Is Anyone’s Information Safe?

The moment is here: the swearing in of a new POTUS is, well, nigh. America is about to usher in a new administration at a moment when digital security vulnerabilities...

Continue Reading
The Data Decade: My Top 3 Data Resolutions After an Evening with a Dozen IT Leaders

Recently, I had the opportunity to attend an exclusive CIO dinner hosted by Silicon Valley Bank. The setting was to hear three industry executives — a practitioner (the CTO of...

Continue Reading
retailers using consumer data
3 Ways Retailers Can Harness Consumer Data to Up Their Game

In the not-too-distant future, your mobile device could order clothes, furniture, groceries, and other items for you based on your favorite brands, price limits, sizing, purchase frequency, and other factors....

Continue Reading
IT service management and IT performance
How to Get Ahead with Data-Driven IT Strategies

Ask most business users how they feel about their IT organization and you’re likely to receive a lukewarm response. IT complexity — along with budget constraints and increasing business demands...

Continue Reading
accelerating change with data
Accelerating Change With Data

After an epic trip back from Denver last month (Thanks United!) I had the privilege of sitting next to Timmy Duggan. He was polite enough to initiate a conversation and...

Continue Reading