IT Operations

IT visibility
Attaining IT Agility Requires Better Visibility

Now more than ever, digital transformation is linked with the very survival of organizations. On average, companies that have undergone digital transformation are 26 percent more profitable than their competitors...

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IT root cause analysis
Why Root Cause Analysis is an IT Must-Have

Suppose you drive over a pothole and your bumper comes off. You decide to use duct tape to reattach it. However, each time you go over a pothole or speed...

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application modernization
A Framework for Optimizing the Health of Your Application Portfolio

To remain competitive in these technologically disruptive times, enterprises must transform themselves digitally. As coined by Gartner, “the nexus of forces — the convergence of mobile, social, cloud and information” —...

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proactive IT analytics
Proactive Analytics for IT: Reactive Operational Metrics Just Aren’t Enough

Many IT departments find themselves constantly putting out fires, reacting to problems on a day-to-day basis. However, tending to issues as they arise often swallows valuable time and resources. That’s...

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application modernization
Application Health: Coalescing Around a Common Shared View Across Stakeholders

Getting various stakeholders in an enterprise to agree on whether an application is healthy and meeting business needs has often been an elusive task. In the commonly known parable of...

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it operations analytics
How Does IT Operations Analytics Fit Into a System of Intelligence?

IT operations analytics, or ITOA, is sometimes confused with a System of Intelligence for IT since the benefits realized (like improved user experience) often sound similar. However, each can contribute...

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machine learning for proactive change
Mastering Change with Machine Learning

Change success is a critical concern for IT leaders, because both the frequency of changes and the consequences of failed changes are greater than ever. As interactions with customers and...

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SDLC & STEM project innovation
Communication and Collaboration Drives Innovation in the IT Workplace

Over the past few years, I have had the opportunity to volunteer with local elementary teachers on several STEM projects involving current-day challenges in our community and around the globe. Early...

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it complexity
Navigating IT Complexity: How to Move Your Organization in the Right Direction

What’s the first thing that comes to mind when you think of IT? If you surveyed a group of IT professionals, the answers would likely be diverse: technology, processes, services,...

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IT contact analytics
Numerify IT Contact Analytics: The Inside Story

Yesterday, we launched the Early Access Program (EAP) for our IT Contact Analytics solution, a solution that was not requested but demanded by our large enterprise customers. Our ITCA product...

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