Process Improvements

Establish-Change-Risk-Metrics-to-Drive-IT-Agility
How to Establish Accountability in ITSM to Succeed with Your Project Goals

What separates IT projects and initiatives that fail from the ones that succeed? Often, it comes down to accountability. IT teams that understand what they are accountable for and that...

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Establish Change Risk Metrics to Drive IT Agility

Risks in the production environment can have major consequences for  users and the bottom line. Change risk is a particularly egregious driver of production risk. Modern organizations are strongly invested...

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How to Start Analyzing Your IT Process Data Today
How to Start Analyzing Your IT Process Data Today

The thought of transitioning to a data-centered culture, where all of your IT process data is consistently analyzed and used for decision making, can feel overwhelming. You may think that...

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IT Service Delivery Friction: Defining It, Identifying It, and Eliminating It

When friction develops between processes  or IT teams, it can slam on the brakes for speed to value. The sources of friction often stem from mismatched delivery cadences between agile...

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How Success Should Be Defined for an IT Department in an Organization
How Success Should Be Defined for an IT Department in an Organization

Defining success for an IT department based on meeting goals and Key Performance Indicators (KPIs) can lead to steadier, more measurable long-term improvement for the entire organization. KPIs also allow...

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analytics maturity - Assessing IT Analytics Maturity with Gartner’s 4 Stages | Numerify
IT Decision-Making Through the Lens of Gartner’s Analytics Maturity Model

An IT business analytics solution’s capabilities should be evaluated for its ability to aid in proactive decision-making. Whether an IT team is analyzing their current solution or evaluating a new...

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Agile vs ITIL: Getting the Best of Both - Numerify
Agile Versus ITIL: How IT Service Teams Can Avail the Best of Both

Agile and ITIL are two popular IT methodologies that have, at separate times, gained traction as a response to dissatisfaction with the “old way” of doing business. At a glance,...

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The $2 Million IT Problem You Can’t Ignore

What does it cost IT organizations when they do nothing to reduce the number of incidents they have? About $2 million, according to a Forrester study that reviewed the benefits...

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5 Ways to Apply NLP to Smart Incident Management
5 Ways to Apply NLP to Smart Incident Management (Part 2)

This is the second of a two-part series on this topic. Part 1 introduces Natural Language Processing (NLP) and how it could transform Incident Management. Part 2 covers five real...

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Automating Reporting of IT Service Workflows
Unleash your IT data analysts; Automate to cut data prep time by 96%

The old adage, “You can’t fix what you don’t know is broken,” has never been truer. Companies looking to improve efficiencies and address recurring challenges must be able to see...

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