Process Improvements

Agile vs ITIL: Getting the Best of Both - Numerify
Agile Versus ITIL: How IT Service Teams Can Avail the Best of Both

Agile and ITIL are two popular IT methodologies that have, at separate times, gained traction as a response to dissatisfaction with the “old way” of doing business. At a glance,...

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Reducing-Incident-Volume-The-Cost-of-Inertia---Numerify
The $2 Million IT Problem You Can’t Ignore

What does it cost IT organizations when they do nothing to reduce the number of incidents they have? About $2 million, according to a Forrester study that reviewed the benefits...

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5 Ways to Apply NLP to Smart Incident Management
5 Ways to Apply NLP to Smart Incident Management (Part 2)

This is the second of a two-part series on this topic. Part 1 introduces Natural Language Processing (NLP) and how it could transform Incident Management. Part 2 covers five real...

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Automating Reporting of IT Service Workflows
Unleash your IT data analysts; Automate to cut data prep time by 96%

The old adage, “You can’t fix what you don’t know is broken,” has never been truer. Companies looking to improve efficiencies and address recurring challenges must be able to see...

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incident reduction best practices
Numerify’s Top 5 Best Practices For Incident Reduction

Are your employees bogged down by the sheer volume of tickets being logged every day? Isn't it frustrating to see the same kind of incidents being raised repeatedly? What if...

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cmdb, Configuration Management Database
Let IT Initiatives be The Driver of CMDB Health Projects

IT Operations gurus and Service Delivery pundits have regularly predicted the demise of the Configuration Management Database (CMDB) over the last 15 years. They had rightful reasons to think so....

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IT root cause analysis
Why Root Cause Analysis is an IT Must-Have

Suppose you drive over a pothole and your bumper comes off. You decide to use duct tape to reattach it. However, each time you go over a pothole or speed...

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application modernization
A Framework for Optimizing the Health of Your Application Portfolio

To remain competitive in these technologically disruptive times, enterprises must transform themselves digitally. As coined by Gartner, “the nexus of forces — the convergence of mobile, social, cloud and information” —...

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agile IT
Infographic: IT’s Path to Agile Transformation

We all know there is a direct relationship between digital transformation and an organization's survival. To enable that transformation, IT leaders must be have full visibility across the entire IT...

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machine learning for proactive change
Mastering Change with Machine Learning

Change success is a critical concern for IT leaders, because both the frequency of changes and the consequences of failed changes are greater than ever. As interactions with customers and...

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