Process Improvements

incident reduction best practices
Numerify’s Top 5 Best Practices For Incident Reduction

Are your employees bogged down by the sheer volume of tickets being logged every day? Isn't it frustrating to see the same kind of incidents being raised repeatedly? What if...

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cmdb, Configuration Management Database
Let IT Initiatives be The Driver of CMDB Health Projects

IT Operations gurus and Service Delivery pundits have regularly predicted the demise of the Configuration Management Database (CMDB) over the last 15 years. They had rightful reasons to think so....

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IT root cause analysis
Why Root Cause Analysis is an IT Must-Have

Suppose you drive over a pothole and your bumper comes off. You decide to use duct tape to reattach it. However, each time you go over a pothole or speed...

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application modernization
A Framework for Optimizing the Health of Your Application Portfolio

To remain competitive in these technologically disruptive times, enterprises must transform themselves digitally. As coined by Gartner, “the nexus of forces — the convergence of mobile, social, cloud and information” —...

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agile IT
Infographic: IT’s Path to Agile Transformation

We all know there is a direct relationship between digital transformation and an organization's survival. To enable that transformation, IT leaders must be have full visibility across the entire IT...

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machine learning for proactive change
Mastering Change with Machine Learning

Change success is a critical concern for IT leaders, because both the frequency of changes and the consequences of failed changes are greater than ever. As interactions with customers and...

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SDLC & STEM project innovation
Communication and Collaboration Drives Innovation in the IT Workplace

Over the past few years, I have had the opportunity to volunteer with local elementary teachers on several STEM projects involving current-day challenges in our community and around the globe. Early...

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Demystifying IT service providers and IT shared services
Demystifying IT Shared Services & Service Providers to Ensure Service Accountability

Recently I was reflecting on our solution overview on service accountability and thinking about what it means to be a service provider. ServiceNow® users may have observed how the company...

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evaluate vendor performance
Here’s How IT Leaders Are Solving Their Top 3 Vendor Accountability Challenges

Has vendor accountability morphed into a beast your IT organization can’t seem to tame? If so, don’t worry; you’re not alone in your fight. We regularly encounter IT departments that...

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Retail IT
Retail’s Unsung Hero During Peak Periods

With peak season in full swing, retailers are facing long lines of frantic shoppers, websites overloaded with orders, and discounted merchandise selling out in days (or hours). Though these scenes...

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