IT's role in the enterprise is growing — as is its budget and a pressure to deliver new and more innovative services. At the same time, the supply base is...
This Sunday, Numerify heads to Vegas for our third year sponsoring the Pink Elephant IT Service Management conference. Browsing the Pink website, one discovers an agenda filled with a daunting...
Recently I had a rather lousy customer service experience: I had to call a major company’s support department seven times over 72 hours, a number of which were due to...
We’re nearly a month into 2017, and with any luck your new year’s fitness resolutions are still going strong. (Or maybe not; I won’t judge!) But the next time you...
Mastering your IT team’s service desk demand feels like playing a painfully long and complex game of chess — the end-game must always be at the forefront of your mind,...
“Automation” is the key enabler for any process, including IT operational processes, for traversing the path of maturity enhancement. It makes a process repeatable and comes with a promise of...
If we ask an IT Manager about how good their CSAT is looking, we are likely to have the following or similar answer - “My SLAs have been doing well and...
Managing people and their time well is critical to achieving IT's goals
Kanban is a Japanese word for “signboards”. Toyota conceptualized Kanban and was also the first company to implement it. Kanban, simply put, is a work scheduling technique that helps Toyota...