Using analytics to optimize IT Service Management at Rogers Communications
Continuous Service Improvement (CSI) programs are vital to preventing outcomes such as low customer satisfaction scores and long incident resolution times. However, with so many potential opportunities for improvement, where should your teams focus their energy?
This webinar will take you through the journey of Rogers Communications, one of the leading telecommunications and media companies in Canada. They use data and AI-powered analytics to drive a CSI program that has produced significant improvements. By providing the ability to get real-time answers to questions about IT Operations, the Rogers team was able to reduce major incidents, MTRS, and ultimately customer impact.
Join the webinar to learn from the experiences of Connel Valentine, Senior Manager for Reporting & Analytics at Rogers Communications, and Srikant Gokulnatha, Chief Product Officer at Numerify. Topics of discussion will include:
- Accelerate operational improvements by incorporating analytics into your ITSM processes
- Drive the transformation of IT Operations teams to a data-driven culture
- Evolve the role of reporting analysts from data preparation to finding insights
- Numerify use cases for taking IT Operations to the next level with AIOps for ITSM