On Demand Webinar

Using analytics to optimize IT Service Management at Rogers Communications

Continuous Service Improvement (CSI) programs are vital to preventing outcomes such as low customer satisfaction scores and long incident resolution times. However, with so many potential opportunities for improvement, where should your teams focus their energy?

This webinar will take you through the journey of Rogers Communications, one of the leading telecommunications and media companies in Canada. They use data and AI-powered analytics to drive a CSI program that has produced significant improvements. By providing the ability to get real-time answers to questions about IT Operations, the Rogers team was able to reduce major incidents, MTRS, and ultimately customer impact.

Join the webinar to learn from the experiences of Connel Valentine, Senior Manager for Reporting & Analytics at Rogers Communications, and Srikant Gokulnatha, Chief Product Officer at Numerify. Topics of discussion will include:

  • Accelerate operational improvements by incorporating analytics into your ITSM processes
  • Drive the transformation of IT Operations teams to a data-driven culture
  • Evolve the role of reporting analysts from data preparation to finding insights
  • Numerify use cases for taking IT Operations to the next level with AIOps for ITSM
Incident reassignment dashboard
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Featured Speakers
Connel Valentine, Senior Manager for Reporting & Analytics, Rogers Communications
Connel is responsible for Reporting & Analytics at Rogers Communications. His goal is to help his management view never-before-seen data in near real-time to make informed decisions fast. He dreams of a world without Excel – where reporting analysts are analyzing numbers rather than moving them around from one source to another. Today, he continues to expand reporting automation to nooks and crannies of IT Operations, revealing insights that drive operational efficiencies and reduce costs.
Srikant Gokulnatha, Co-Founder & Chief Product Officer, Numerify
Srikant is a co-founder and Chief Product Officer for Numerify. Before founding Numerify, he was a Vice President of Product Development at Oracle where he was responsible for the development of Oracle Business Intelligence Applications as well as the development of BI based content for the Oracle SaaS Applications. Prior to Oracle, he headed up product management for MicroStrategy’s business intelligence products and served as a strategy consultant for the Boston Consulting Group.