DevOps & AI: Do we still need ITIL Change Management?

In the era of DevOps, application development and IT Operations leaders face ever-increasing demands to be more agile. Unfortunately, traditional IT Change Management processes can be more of a bottleneck than an enabler of agility. Case in point: if your Change Management processes and teams are like most, your reaction to the recent crisis was probably a change freeze.

So, is it time to finally ditch ITIL Change Management and fully embrace DevOps? This is probably the wrong question to ask. A better question would be: how can AI-powered analytics, like Change Risk Prediction, bridge the gap between ITIL and DevOps?

Learn how recent advances in AI-powered analytics can help you adopt ITIL 4 best practices, realize the benefits promised by DevOps, and retain the discipline of ITIL. Join guest speaker George Spalding, Pink Elephant Executive VP, and Joe Foley, Numerify Insights Architect, to learn how:

  • The shortcomings of traditional ITIL v3 make it incompatible with DevOps
  • ITIL v4 and DevOps complement and enhance each other
  • The Change Advisory Board’s role must evolve in a DevOps world
  • AI and Machine Learning can help find and eliminate root causes of change failure at all stages of the DevOps ellipse
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Featured Speakers
George Spalding, Executive VP, Pink Elephant
Co-author of the ITILv3 Continual Service Improvement core volume, George Spalding has spent the last 3 decades helping individuals in 30 countries on 5 continents realize their full potential by simplifying complex topics and inspiring people to acquire new skills. In 2012, he was deeply honored to receive the Ron Muns Lifetime Achievement Award from HDI for his contributions to the IT Service and Support industry. After his appointment to the faculty of Yale University he spent several years as a consultant to the White House and White House Conferences. He has also coordinated a number of presentations for members of the President's cabinet, the Smithsonian Institution, and the FBI.
Joe Foley, Insights Architect, Numerify
Joe Foley is the Insights Architect at Numerify. Joe has over 30 years of Information Technology experience focusing on Development, Testing, Project/Program/Portfolio Management, Release Management, Service Management, Process/Methodology, and Analytics. Earlier in his career, Joe formed and led Aetna IT Advanced Analytics Team. Joe has also deployed multiple Machine Learning predictive models into production and has two Machine Learning patent applications.