Webinar

Driving resiliency & high velocity in your IT Operations through AI-powered Analytics

Are you trying to adapt your incident management processes to respond to the current crisis? With so many employees working remotely, your business depends on reliable IT applications and services to keep your operations functioning, your employees productive, and your customers happy. At the same time, incident responders must deal with the inevitable surge of incidents that such a sudden and drastic change in your organization’s operating model will bring.

During this period of disruption, organizations are relying on their IT departments and suppliers to deploy digital engagement platforms and applications at increasing speed, while at the same time requiring stable operations and increased availability.  At the same time, while high availability is an expectation of digital services, it is a reality of life that, in the face of volatility, complex systems have inherent flaws that will inevitably cause service disruption.

How can ITIL 4 High Velocity IT paired with AI-powered analytics help you continuously adapt and respond to any crisis?

Join our special guest Troy DuMoulin, VP R&D at Pink Elephant and member of the global ITIL 4 architect team and co-author on the ITIL 4 Foundation publication, and Joe Foley, Insights Architect at Numerify as they discuss the latest techniques and experiences of organizations like yours. Join the webinar to learn how to:

  • Leverage “ITIL 4.0 High Velocity IT” principles that can help manage volatility with a high level of resilience
  • Use AIOps techniques in incident and problem management to improve service resiliency
  • Use Natural Language Processing to keep your incident responders productive and reduce minor incident volume
  • Mitigate the risk of major incidents & better predict change failure with Machine Learning

Not sure you can make it? Just register, and we’ll send you the recording.

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Featured Speakers
Guest Speaker: Troy DuMoulin, VP, Research & Development, Pink Elephant
Troy is considered by many to be one of the world’s foremost ITIL® and ITSM experts; he is currently working on the ITIL 4 update as a member of the Lead Architect Team. As a leading IT governance and service management authority, Troy has exceptional expertise and experience in Lean IT and DevOps as well as an extensive background in executive IT management training and consulting – with more than 20 years’ experience. He is also a published and contributing author for multiple books on topics such as Lean IT, the service catalog, and official ITIL® publications for editions (2, 3, and 4). A frequent speaker at IT management events, Troy was recently named one of the “Top 25 Industry Influencers in Tech Support and Service Management" by HDI.
Joe Foley, Insights Architect, Numerify
Joe Foley is the Insights Architect at Numerify. Joe has 31 years of Information Technology experience focusing on Development, Testing, Project/Program/Portfolio Management, Release Management, Service Management, Process/Methodology, and Analytics. Earlier in his career, Joe formed and led Aetna IT Advanced Analytics Team. Joe has also deployed multiple Machine Learning predictive models into production and has two Machine Learning patent applications.