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Visibility to Drive Digital Transformation: Why IT Needs a System of Intelligence
August 13, 2019
August 12, 2019
IT Business Analytics – Build or Buy?
Whether the decisions IT leaders make concern revenue, costs, team productivity, devops, future risk, or just day-to-day service management, having data at their fingertips is key to optimizing those choices....
August 6, 2019
August 5, 2019
Agile Versus ITIL: How IT Service Teams Can Avail the Best of Both
Agile and ITIL are two popular IT methodologies that have, at separate times, gained traction as a response to dissatisfaction with the “old way” of doing business. At a glance,...
July 30, 2019
July 29, 2019
The $2 Million IT Problem You Can’t Ignore
What does it cost IT organizations when they do nothing to reduce the number of incidents they have? About $2 million, according to a Forrester study that reviewed the benefits...