Numerify & BMC

As Strategic Technology and Go-to-Market partner of BMC, Numerify integrates BMC Helix ITSM and BMC Remedy transactional data into its AI-powered IT business analytics solutions. These solutions provide the augmented intelligence you need to drive the success of your IT objectives by accelerating delivery, operational automation, and higher reliability. These prescriptive IT analytics solutions are platform-driven, focused on customer success, and able to be up and running within weeks.  

Below are some examples of how Numerify uses BMC ITSM data and can be the perfect complement to BMC Smart Reporting. 

Predicting Change Risk

Change success is hard – there are demands for accelerating velocity. However, the data that can predict whether or not a change is risky resides in different process and system silos, both upstream in the development process and downstream in the impact of the change. E.g., Have similar changes caused degradation in user experience (measured by APM systems) or user-reported incidents in BMC? What was the root cause of these change failures? 

Together, BMC and Numerify can help teams correlate ITSM change, incident, and problem data with metrics with as well as DevOps toolchain data. Organizations can use this to directly measure the impact of development process metrics, like code quality and test results, on application performance and user-reported incidents. Doing so will allow teams to identify issues in any part of the value stream. Prebuilt Numerify change risk prediction models can identify risky changes and predict the probability of future major incidents.  

Preventing Major Incidents

Even though service downtime can cost companies over $300,000 per hour, many IT operations teams focus on reducing the time it takes to detect and resolve a major incident instead of prevention. However, the very systems and processes that help identify detect and respond to a major incident also carry signals that help predict and prevent major incidents from occurring. 

Together, Numerify and BMC can help you move from reactive to proactive major incident management. The Numerify major incident risk prediction engine sifts through BMC Helix ITSM and event data to identify not only risk factors but also their combinations and thresholds that are unique to an individual customer’s environment. These models can correlate structured and unstructured data from multiple transactional and observability systems, including BMC Helix ITSMMonitoring tools like BMC TrueSight, CMDB, and DevOps. 

BMC API Integration

Numerify leverages BMC Helix ITSM REST APIs to automate data pulls. Numerify’s API Adapter performs full or incremental extracts at scheduled intervals. Additionally, Numerify also comes pre-integrated with BMC Remedy via JDBC connectors.

Numerify’s BMC integration extracts Incident, Problem, Request, and other relevant data. Numerify’s IT Business Analytics platform then transforms and loads this to Numerify’s data warehouse to be used by our BI and AI/ML frameworks supporting our various solutions.

To the right is an example of a Numerify Service Process Management Optimization solution dashboard, incorporating data from BMC, IT Infrastructure (ITIM), and Application Monitoring (APM) systems.