Optimize and reduce the costs of incident, problem, and request management. Reduce incident volume, improve service experience, and work better with vendors.
Predict risky changes and facilitate root cause analysis both up and down stream of change. Reduce change related disruption, increase change frequency, and eliminate root causes of change failure.
Measure and benchmark team performance with a single source of truth across Agile and DevOps toolchain. Remove bottlenecks across value stream and eliminate inefficiencies.
Gain comprehensive view of application services across all process and data silos. Provide the best user experience and avert outage related business disruption.