CONTINUOUS SERVICE OPTIMIZATION

Reduce Incident Volume, Slash Costs, Raise Service Quality

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Do you have the visibility needed to improve service quality and agility?

Service Management & Operations leaders must deliver innovative service offerings that can enable new business models while managing service costs. However, this can be hard to accomplish with service delivery fragmented across multiple systems, processes, geographies, and providers.

Excessive incident reassignments & escalations

Overburdened service fulfillers

Missed opportunities to enforce vendor SLAs

Inconsistent processes across service providers

Benefits of Continuous Service Optimization

Increase Efficiency

  • Improve MTTR and incident resolution efficiency
  • Hold service providers accountable
  • Find and eliminate true incident root cause

Accelerate Agility

  • Proactively identify opportunities for automation
  • Align vendor relationships with strategic objectives
  • Improve collaboration between service teams

Reduce Risk

  • Identify and fix  underperforming and problematic CI’s
  • Hold service teams accountable for performance
  • Proactively remediate SLA breaches

50%

Decrease in Overall Incident Volume

Fortune 20 Healthcare Leader

$1.2M

Annual Savings From Reduced Incidents

Fortune 50 CPG Leader

Solution Brief

Drive Service Excellence

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Service Optimization solution brief

Numerify Continuous Service Optimization Solution

The Numerify Continuous Service Optimization solution provides organizations with the intelligence needed to efficiently deliver innovative and responsive IT services. Gain a single pane of glass and break down silos across fragmented service delivery teams. Make data driven decisions on how to balance your organization’s most essential resources (employees, investment, and innovation) as follows:

Service Cost Efficiency

Break down the silos between your teams and ITSM data sources to identify the top drivers of service delivery costs.

  • Gain transparency into drivers of service expenditure and inefficiencies such as reassignments and escalations.
  • Leverage prescriptive insights that identify specific behaviors that can be corrected to reduce incident volume.
  • Discover clusters of related Incidents and identify candidates for process automation through unstructured text and sentiment analysis.

Service Provider Performance

Gain the transparency needed to ensure that vendor performance is aligned to your organizational goals.

  • Identify opportunities to enforce SLAs across hundreds of dimensional combinations, maintain service quality, and ensure process consistency across vendors.
  • Digitize contractual terms and eliminate self-reporting by vendors of key metrics like SLA and MTTR.
  • Create a single source-of-truth reporting platform across all vendors and agreements.
  • Improve engagement with service providers by identifying opportunities to enforce contractual rewards/penalties.

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Learn more about how Numerify can help you.

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