Evolve to faster, smarter, & better IT Service Management
IT Service Management Process Optimization

Evolve to faster, smarter, & better IT Service Management

See how Numerify helps IT Service Management teams improve:
  • Major incidents causing disruptions
  • Excessive incident reassignments and escalations
  • Overburdened and siloed IT service delivery teams
  • Vendor performance tracking and SLA enforcement
  • Poor customer experience stemming from slow incident resolution
  • Inconsistent processes across service providers
Are you ready to deliver next-generation IT services?
IT services & operations leaders must continuously deliver innovative IT service offerings that can enable new business models while managing service costs. However, relying on KPI driven reports embedded in your ITSM system will only tell you how you are doing, not what to do. The Numerify IT Service Management Process Optimization ITSM solution helps organizations go beyond in-app reporting and adopt proven analytics-driven best practices for improved incident, problem, and IT service request management. IT leaders can break down silos across fragmented internal and external teams and make data-driven decisions on how to accelerate IT service delivery.
Encourage data-driven transparency among ITSM teams through carefully chosen KPIs that map to organizational objectives.
IT vendor governance strategy
Use artificial intelligence and machine learning models to provide an early warning system, highlighting which applications have the highest risk of a major incident. Identify and operationalize opportunities to prevent service impact and improve restoration time.
Major incident managemetn analytics
Leverage process mining and incident reassignment analytics to improve service experience and reduce mean time to resolution (MTTR) by identifying ITSM process inefficiencies and shift-left opportunities.
Incident reassignment dashboard
Leverage natural language processing-driven topic clustering to identify automation opportunities, monitor trends, intelligently manage problems, and reduce MTTR by prescribing the next-best action when the probable root cause is known.
Incident topic clustering dashboard
  • Fortune 20 healthcare leader
    50%
    Decrease in overall incident volume
  • Fortune 50 CPG leader
    $1.2M
    Annual savings from reduced incidents
  • Increase IT efficency
    Increase efficiency
    • Improve MTTR and incident resolution efficiency
    • Hold service providers accountable
    • Find and eliminate true incident root cause
  • Accelerate IT innovation
    Accelerate agility
    • Proactively identify opportunities for automation
    • Align vendor relationships with strategic objectives
    • Improve collaboration between IT service teams
  • Reduce IT risk
    Reduce risk
    • Predict and prevent IT service disruptions
    • Identify and fix underperforming and problematic configuration items
    • Proactively remediate SLA breaches
Drive ITSM Process Excellence
IT Service Management Solution brief