Many IT departments find themselves constantly putting out fires, reacting to problems on a day-to-day basis. However, tending to issues as they arise often swallows valuable time and resources.
That’s where proactive analytics come into play. By getting more holistic and predictive insights into your IT environments, you can anticipate future issues in people, process, and technology so that you can avoid blind spots and better serve your customers.
What Is Reactive IT Reporting?
Reactive IT reporting can be defined as reporting that is KPI based, without the ability to dig deeper. Follow-up questions take a long time to answer because they require pulling data together from one or more source systems. The result of this long lead time to answer follow up questions is that changes that need to made are delayed potentially weeks or months.
With reactive IT reporting, goals are often set every month, quarter or year, and the organization just has to wait to see if set goals are met. This often results in too much attention and too many resources being dedicated to goals that end up not being important.
What’s more, the data collected in reactive reports is used to simply determine if a goal was met. It doesn’t tell a story of how a goal was or wasn’t met, and what steps could have been taken to address issues as they appeared.
With reactive IT reporting, only 57 percent of critical IT issues are detected and addressed before they impact the business. Questions may take weeks to answer, and issues are ot surfaced until the end of the reporting period. Because of this delay, IT departments may be bogged down with fixing repetitive issues instead of providing services that help meet business objectives.
Why Proactive Analytics Give IT Teams More Control Over Outcomes
Proactive IT analytics allow your department and the company as a whole to take charge of your destiny, rather than playing clean-up/catch-up with metrics reports. There are four main ways proactive analytics improves the IT department’s effectiveness and drives success for the organization as a whole:
- Visibility: Understanding what’s going on within your business, such as the workload of each of your team members, and identifying problems as they arise.
- Investigation: Looking into which problems are occurring in your business and why. For example, how do escalations and reassignments lead to process inefficiencies?
- Correlation: Finding the root causes across processes and discovering hidden relationships, such as how outages may be directly or indirectly tied to changes and configuration items.
- Prediction: Prescribing actions and preventing problems, such as changes that are likely to cause issues in production, before they occur.
Consider a Complete IT Business Analytics Solution
The right proactive IT analytics solution gathers data from multiple sources across the IT estate spanning Planning, Development, and Operations. It should report on key metrics and track ongoing trends. Most importantly, it should provide the ability to answer questions, and predict what’s coming.
If you’re interested in learning more about proactive IT business analytics, our Buyer’s Guide can help you select the right solution for your department.Download Buyers Guide